At Polonious World in May 17, Paul York shared some thoughts about his firm, the Fraud industry and his company’s adoption of Polonious.
When Surefact Australia launched its national investigation services four and half years ago, the company had a good opportunity to procure a modern case management tool and avoid a collection of disparate apps.
Surefact’s target market is large organisations, including government agencies, insurers and corporate entities. The company offers services on both sides of the investigation fence, from factual point of views and surveillance.
Surefact Australia director, Paul York, says the company has been able to focus on building up a strong reputation as a premium investigations firm and started using Polonious from the outset.
“I still recall, only a couple of weeks after we commenced Surefact as an entity, speaking with Polonious representatives,” York says. “So really the entire time since Surefact was born, Polonious came into our business.”
Polonious started in a small capacity at Surefact and has grown with the business and has been tailored to the operations.
Efficiencies from case management to admin and reporting
Polonious has delivered numerous efficiencies within Surefact and is used extensively throughout the business.
“I couldn’t actually bear to think about business not using Polonious,” York says. “The use of Polonious has helped us with everything from our investigators in the field, to our administration staff, right through to our monthly reporting for all our project managers.”
The company is also reaping many financial benefits from Polonious, including the reduction of labour costs in regards to data entry and efficiency, which York says has “really been profound within our business”.
“To give it an actual figure, it would be difficult to say, but I can guarantee that it has reduced our labour costs with the efficiencies of everything from online reporting right down to not having data storage within our own servers – we’re putting them all in the cloud.”
Surefact Australia is a national investigation firm. We look at large organisations, government organisations, insurers and large corporate entities. We’ve been live 4 and a half years, going along getting an appropriate? reputation in the industry. We have a big push on from both sides of the investigation – factual point of view and also surveillance, so we’re fairly close to 50/50.
How long have you been using Polonious?
I still recall, only a couple of weeks after we commenced Surefact as an entity, speaking with Andrew Simpson so really the entire time after Surefact was born, Polonious came into our business. We started in a very small scale and I suppose Polonious has grown with our business and suited / tailored to our business as well.
What does Polonious do for you?
It gives us great efficiencies within our business. I couldn’t actually bear to think about business not using Polonious. The use of Polonious has helped us with everything from our investigators in the field, to our administration staff, right through to our monthly reporting for all our PMs
Have you seen any Financial Benefits from using Polonious?
I believe we have, the reduction of labour costs in regards to data entry and efficiency have really been I suppose profound within our business. To give it an actual figure, it would be difficult to say but I can guarantee that it has reduced our labour costs with the efficiencies of everything from on-line reporting right down to not having data storage within our own servers, we’re putting them all in the cloud.
How are you enjoying the conference so far?
The conference is great today, it’s great to see everyone from the industry here and also to hear from our friends in IAG New Zealand. I’m really looking forward to the rest of the day to see how our competitors and also other people in our industry use Polonious.