As 2021 draws to a close, it is time to reflect on another very different year and look ahead to the promise 2022 brings.

Despite the ongoing challenges of the pandemic, 2021 was a busy year for the Polonious team and I’m delighted with the progress we made during the past 12 months.

Commitment to customers

Our customers always come first and this year we helped them improve their processes and drive innovation.

We saw our portfolio of customers across diverse sectors, including insurance, banking and education use Polonious to meet regulatory requirements and improve their end customer service, which is always welcome.

Another important step forward was that many customers got more use out of the product. Polonious is a feature-rich application and can be configured for any number of business cases or processes – without the need for custom code.

Please ask the team for advice on how to improve your workflow and customer service with Polonious and we’ll be more than happy to assist.

Exciting product development

As always, this year was a busy one for product development.

The Polonious application was enhanced with more features, improved usability and has kept up with the raft of regulatory compliance changes. These will be officially released in our 22.1 release early next year – stay tuned.

Need something added to help your business? Please do let us know what’s on your wish list and we will take a look at making it happen in future product releases.

More resources for investigators

In an exciting development, we’ve invested a lot more over the past 12 months to give investigators more independent resources to help them in their role.

We’ve published guides on the insurance industry code of practice changes, key metrics for special investigation units, and how Polonious compares with other technology options available to investigators.

These assets are designed to help investigators keep abreast of regulatory compliance mandates and improve the efficiency of their processes.

We also launched the new Polonious News e-mail newsletter this year, which is already seeing a great response from our customers and partners.

The monthly newsletter will deliver relevant and informative content straight to your inbox and keep you up to date with industry developments.

See you in 2022

To all our customers and partners, the Polonious team wishes everyone a safe and enjoyable holiday season and we’re looking forward to seeing you (in person!) again in 2022.

From all of us at Polonious.

Yours sincerely,

Alastair Steel and Stuart Guthrie
Polonious Founders and CEOs