Articles

Vendor Management in the Age of Information Part I

Vendor Management in the Age of Information Part I

Having good partnerships with surveillance and investigation vendors is a critical operational component to the success of many Special Investigation Units. These vendors fill geographic, staffing, and specialization objectives that would be difficult or inefficient for SIUs to attain without outsourcing. Utilizing vendors to help meet operational goals can be challenging, though, and the approaches we see SIUs take can be varied, with different levels of success. We know from experience that automating the vendor management process can create meaningful efficiencies and successes in your fraud-fighting efforts.

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Vendor Management in the Age of Information Part 2- Measuring Performance and Automating Oversight

Vendor Management in the Age of Information Part 2- Measuring Performance and Automating Oversight

Do you score the quality of vendor investigations, record mitigation and vendor costs on your cases, and record outcomes? If you do, you’ve taken some steps already that can be advantageous in evaluating vendors, and eventually choosing to whom you refer a particular case. If you are recording these metrics in your case management system, you should be able to get some very useful data out of that system to help you improve the quality of the investigations you are getting from your vendors and deciding who gets your cases.

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Metrics Part 2 Claims Savings and Proving Value

Metrics Part 2 Claims Savings and Proving Value

In the first part of our series on proving value, we discussed brand protection and how it affects the perception of senior management towards your Special investigation Unit. In this, the second part of our continuing series, we’ll explore Return on Investment metrics and how they can help prove your value.

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